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FREQUENTLY ASKED QUESTIONs

Our goal as a pharmacy is to always put the patients first. We always ensure to have great communication between provider, pharmacy, and patient for constant updates and to ensure all supplies go out on time.

We service all of the following states: California, Arizona, Arkansas, Colorado, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Washington

For questions regarding what insurances are covered by Mini Pharmacy, please reach out to your sales representative and they will be able to better assist you.

Mini Pharmacy is currently available on the Parachute platform, via fax and E – Script

Mini Pharmacy provides complimentary shipping to all patients, to a valid home address

A notification will be sent out to patients notifying them they are doing a refill seven days prior to the fill date, they can opt into a no or yes response. The patient can also call Mini Pharmacy to request a refill

Patient should call the distributor customer care line

Patient should call the product vendor, if unavailable patient should contact the pharmacy for a pharmacist consultation

 Make sure it is a clear and dry surface with no product application prior. For further instructions, please contact your doctor

 Please confirm with the pharmacy we have your correct contact number, if you are not receiving a notification via text, email and or phone call.

For direct order inquiries, please email mini pharmacy at questions@minipharmacy.net

Patient should confirm all contact information and ensure we have valid address and insurance information. Making sure you have had a visit with your md within the last 6 months. Patient should also ensure timely response on text message refills to ensure order is processed on time

When an insurance requests an authorization for a specific order, they are requiring the pharmacy to get permission to fill this order. A patients insurance needs to approve or deny the order being requested.

A patients doctor will prescribe the amount for a supply typically followed by the allowed amount per your insurance company.

Yes, Patient will need to provide notice to a Mini Pharmacy staff member. Please contact Mini Pharmacy via email at questions@minipharmacy.net and/or phone at (888) 545 – 6464 to provide valid date and time of pickup

Processing of order within 24 – 48 hours, as long as Mini pharmacy is provided with all the necessary documents to ensure a timely response.

Processing of order within 48 – 72 hours, as long as Mini pharmacy is provided with all the necessary documents to ensure a timely response.

Mini Pharmacy needs to ensure proper shipping and delivery, validated addresses ensure time sensitive prescriptions will be delivered on time.

Please ensure the correct fax number is being used (800) 280 – 2939. Please email Mini Pharmacy at questions@minipharmacy.net and/or phone (888) 545 – 6464 for further assistance.

Requires, in an event a patients has not been seen and an updated clinical notes is needed, Mini Pharmacy will require a glucose reading to verify a patient’s status.

It is a requirement by most insurance health plans to ensure patient is meeting the correct criteria to be covered for their supplies.

The pharmaceutical board requires a digital signature or a manual stamp to ensure a manual signature, stamps are not approved.

-Mini does have access for existing patients to submit some authorizations.

– Depending on the insurance, Insurances require the doctors office to submit authorization to the insurance

– Authorization can be denied by insurance for several reasons,

– Insurance denies due to believing it is not medically necessary for patients and/or improper billing codes submitted

– Due to the insurance, if patient is not meeting the medical guidelines / criteria for a cgm, they can be denied the product

Mini Pharmacy has pharmacist Care Team available for any questions regarding your supplies

Yes, Mini pharmacy has a Pharmacist Care team who can assist with this by calling our direct Mini Pharmacy line

Mini requires Clinical notes within the last six months, prescription, and patient information for contact

DEXCOM

Read more information about your Make knowledge your superpower with the new Dexcom G6® CGM here >>  Get Started with Dexcom CGM

In this video, learn how to get started and set up the app for the Dexcom G6 . Watch here 

In this video we teach you how to use the Dexcom CLARITY App for the Dexcom G >> https://www.youtube.com/watch?v=bhFI6kSsLkE

Learn how to insert the sensor and attach the transmitter for your Dexcom G6 . Watch this >>  https://www.youtube.com/watch?v=Eyr_B5AMHTQ

In this video, we teach you how to remove your sensor and transmitter for your Dexcom G6. Watch this >> https://www.youtube.com/watch?v=XvBV_a691og 

  • Learn how to customize alerts on your G6 App. Watch this>> https://www.youtube.com/watch?v=IAlnAY-dgwc
  • Dexcom CGM Customer Support – 888-738-3646 Monday – Friday 6a-5p Pacific Standard Time
  • Global Technical Support – 844-607-8398 Available 24 hours a day 7 days a week
  • Dexcom CARE – 888-738-3646 Monday – Friday 6a-5p Pacific Standard Time 

Libre 2

  • Learn more about the FreeStyle Libre 14 day system HERE >> https://www.freestyle.abbott/us-en/products/freestyle-14-day.html 

Here’s how to apply the Free Style Libre 2 Sensor. Watch the video here for the step by step procedure >>  https://youtu.be/_yPlKtNbFIg

Here’s how to apply the Free Style Libre 2 Sensor. Watch the video here for the step by step procedure >>  https://youtu.be/_yPlKtNbFIg

Watch how To Get your first reading with the FreeStyle Libre 14 day reader >> https://youtu.be/vOPl56cQfA8

Learn how to allow notifications & alarms in iOS 15 using the FreeStyle Libre 2 App. Watch this >> https://www.youtube.com/watch?v=tEyDzIYouoE

Learn how to remove and replace the FreeStyle Libre 14 day Sensor. Watch this >> https://www.youtube.com/watch?v=sgNyPD868bc 

In this video, discover the FreeStyle Libre system features and its settings. Watch this >> https://www.youtube.com/watch?v=k_Y9TubNHf0 

See more, manage better with the FreeStyle Libre 14 day system. Watch this >> https://www.youtube.com/watch?v=mTXlKZGubMs

Learn the difference between blood glucose vs sensor glucose. Watch this >> https://www.youtube.com/watch?v=OfthJnU76UA

How to Use the FreeStyle Libre Family of Products. Read more here >> https://www.freestyle.abbott/us-en/how-to-use.html

855-632-8658 Available 7 days a week 8a-8p Eastern time; Exluding Holidays

 

Libre 3

Learn how to set up the FreeStyle Libre 3 App and start the sensor. Watch this >> https://www.youtube.com/watch?v=HmnQEly5CdA 

In this video, learn how to remove and replace your sensor for your FreeStyle Libre System. Watch this >> https://www.youtube.com/watch?v=b8oWMI_rzK0 

Medtronic

Introducing the New and Improved Guardian™ Connect CGM . Watch this >> https://www.youtube.com/watch?v=YdCWmUeqXiM 

In this video, we will teach you how to set up the Guardian™ Connect App. Watch this >> https://www.youtube.com/watch?v=QdsJFtGl1Rk 

In this video, learn about Continuous Glucose Monitoring (CGM) . Watch this >> https://www.youtube.com/watch?v=u470Uj08JIE 

 

Medtronic Guardian Cgm is compatable with the Medtronic Mini Med 770G Insulin Pump

In this video, learn about what an insulin pump is and what it is for. Watch this >> https://www.youtube.com/watch?v=cxUF2QKkPhk

In this video, we teach you how to insert the quick set infusions set with the MiniMed™ 770G System . Watch this >> https://www.youtube.com/watch?v=zs-uI6JDNZ0 

Learn how to insert the Guardian™ Sensor 3 with the MiniMed™ 770G System . Watch this >> https://www.youtube.com/watch?v=DYfQiSwyFyM